Contact information
Last updated: June 10, 2026
How to Reach Us
Auralis is operated by Oneiro Solution, a French simplified joint-stock company (SASU). We are a direct-to-consumer brand serving customers primarily in the United States. For any question, request, complaint, or feedback, please reach out — we respond to all customer inquiries within 24 hours on U.S. business days.
Customer Support
For order status, returns, exchanges, product questions, or any general inquiry:
Email: contact@auralisband.com Website: www.silentwakeband.com
Privacy & Data Requests
To exercise your privacy rights (access, deletion, correction, opt-out of sale/sharing/targeted advertising), or for any question about our Privacy Policy:
Email: contact@auralisband.com
Press & Partnerships
For media inquiries, partnership proposals, wholesale, or affiliate programs:
Email: contact@auralisband.com
Legal & Compliance
For legal notices, intellectual-property claims, regulatory inquiries, or service of process:
Oneiro Solution 74 rue Saint-Blaise, 75020 Paris, France
Email: contact@auralisband.com
Company Information
- Legal entity: Oneiro Solution (SASU)
- Jurisdiction: France
- Consumer brand: Auralis (operated by Oneiro Solution)
- Registered office: 74 rue Saint-Blaise, 75020 Paris, France
- Storefront: www.silentwakeband.com
Business Hours
Customer support is available Monday to Friday, 9:00 a.m. to 6:00 p.m. U.S. Eastern Time, excluding U.S. federal holidays. Emails received outside of business hours are answered the next business day.