Shipping policy
Last updated: June 10, 2026
Where We Ship
Auralis currently ships to the United States, including Alaska, Hawaii, and US territories. International orders to other countries can be arranged on request — please email contact@auralisband.com before placing your order so we can confirm availability and shipping cost.
Processing Time
Orders are typically processed within 1 to 2 business days after we receive payment confirmation. Orders placed on weekends or US federal holidays are processed on the next business day. During peak periods (Black Friday, Cyber Monday, and the December holidays), processing may take up to 3 business days.
Total Delivery Time
Standard delivery to addresses within the continental US takes 7 to 12 business days from the day you place your order. This includes both order processing and carrier transit time.
- Continental US: 7 to 15 business days
- Alaska, Hawaii & US territories: 10 to 16 business days
- Canada (on request): 12 to 18 business days
Estimated delivery times are not guaranteed. Severe weather, carrier delays, and customs inspections (for international orders) may extend transit time. We do our best to keep you informed if your package experiences a delay.
Shipping Cost
Shipping fees are calculated at checkout based on your delivery address and the size of your order. Standard shipping is free on continental US orders over $50.
Discreet Packaging
Every Auralis shipment is sent in plain, unbranded outer packaging. There is no mention of the product type on the outside of the package — only your shipping label.
Tracking
Once your order ships, you will receive a tracking number by email. Please allow 24 to 48 hours after shipment for the carrier to update its tracking system before the link becomes active. If you have not received a tracking number within 3 business days of placing your order, please email contact@auralisband.com and we will look into it.
Lost or Stolen Packages
If the carrier marks your package as delivered but you have not received it, please take these steps first:
- Wait 24 hours. Carriers occasionally mark a parcel as delivered before the final drop-off.
- Check with neighbors, your building management or front desk, and any safe drop locations.
- Contact the carrier directly with your tracking number — most lost packages are located through the carrier's internal investigation.
If the package still cannot be found, contact us at contact@auralisband.com and we will work with the carrier to file a claim and arrange a replacement.
Damaged Packages
If your order arrives damaged, please email contact@auralisband.com within 14 days of delivery with photos of the outer box and the damaged item. We will replace damaged products at no additional cost.
Address Changes
Once an order is placed, we have a short window — typically less than 24 hours — to modify the shipping address before it enters our fulfillment workflow. If you need to update your address, contact us as soon as possible at contact@auralisband.com. We cannot guarantee changes once an order has been picked or shipped.
Returns & Refunds
For information on our 100-Night Guarantee, return windows, and refund processing times, please see our Refund & Return Policy.
Questions
For any shipping question, please contact our support team at contact@auralisband.com.
We aim to respond within 1 business day.