Refund policy

Last updated: September 28, 2026

Our 100-Night Guarantee

Try the Auralis Wake Band for 100 nights. Give it at least 30 nights, the time your child's body needs to adapt to a silent wake-up. If it still isn't the right fit for your family after that, contact us any time up to night 100 and we'll make it right, with a replacement, an exchange, or a refund.

1. Overview

At Auralis, we stand behind every Wake Band we ship. We know that trying a new way to wake your child is a leap of faith, so we keep returns simple. This policy applies to all orders placed at www.silentwakeband.com and shipped to the United States.

2. The 100-Night Guarantee

We want you to have a real chance to see how the Auralis Wake Band fits into your mornings. That takes time and consistent use, so our guarantee is built around genuine, ongoing wear.

A 30-night minimum trial. Every sleeper adapts at a different pace. Most families tell us the band only starts doing its real work somewhere between the second and the fourth week, once the body has learned to respond to a silent cue instead of a sound. For that reason, the 100-Night Guarantee becomes available after 30 nights of use.

Refund requests are eligible from night 31 through day 100 following delivery.

This waiting period does not apply to damaged, defective, incorrect, or undelivered items. Those are handled immediately under Section 6.

You may request a refund under the 100-Night Guarantee if all of the following apply:

  • At least 30 nights have passed since the delivery date (the date the carrier marks your order as delivered), and the request is made no later than day 100 following that same date.
  • The band has been used consistently over that period. A few mornings is not a fair trial; the guarantee is for families who have genuinely given it a chance.
  • You contact us at contact@auralisband.com before sending anything back.
  • You provide your order number.

If these conditions are met, we will refund the price of the Wake Band once it is returned to us. Shipping fees and the charger are not part of this refund (see Section 4).

The 100-Night Guarantee covers one refund per customer or household. It does not apply to bulk, wholesale, or reseller orders.

3. How to Request a Return

  1. Email us at contact@auralisband.com with your order number and a brief note about the reason for your return.
  2. We'll reply within 24 hours on U.S. business days with return instructions and the return address. Please do not ship anything back before receiving these instructions. Returns sent without prior authorization cannot be processed.
  3. Pack the band securely (the original packaging is ideal) and ship it back using a trackable method.
  4. Once we receive and inspect the return, your refund is processed within 5 business days.

Return shipping costs are the customer's responsibility, except when the return is due to our error (wrong item shipped, defective product, or an order issued in error). In those cases, we cover return shipping.

4. How Refunds Are Issued

Approved refunds are credited to your original payment method (credit card, debit card, PayPal, Shop Pay, etc.).

Here is exactly what a refund covers:

  • The Wake Band: refunded at the price you paid for it.
  • Shipping fees: the shipping fee paid at checkout is non-refundable, even when the Wake Band itself is refunded. The only exception is a return caused by our error (wrong item shipped, order issued in error) or a confirmed product defect.
  • Charger: the charger is refunded only if it is defective. A charger in working order is not refunded, whether or not it is sent back with the band.

Please allow 5 to 10 business days for the refund to appear on your statement after it has been processed, depending on your bank or payment provider.

5. Exchanges

If you'd like a different color or received the wrong item, we're happy to exchange it within the 100-day window.
Email us at contact@auralisband.com with your order number and what you'd like instead. The customer covers return shipping; outbound shipping of the first replacement per order is free.

6. Damaged or Defective Items

If your Auralis Wake Band arrives damaged, or develops a manufacturing defect, email us at contact@auralisband.com with your order number and a photo of the issue. We'll offer a free replacement, an exchange, or a full refund (including original and return shipping), your choice.

Manufacturing defects we cover include:

  • A band that arrives non-functional or fails to power on;
  • Vibration motor failure under normal use within the first 90 days;
  • Strap, clasp, or button failure under normal use within the first 90 days;
  • Defective or missing components on arrival (report within 14 days of delivery).

7. What Is Not Covered

  • Refund requests submitted before the 30-night minimum trial has been completed (this exclusion does not apply to damaged, defective, or incorrect items, which are covered under Section 6);
  • Requests submitted more than 100 days after delivery;
  • Bands damaged by misuse, drops, disassembly, or water exposure beyond the product's water-resistant rating;
  • Normal wear and cosmetic marks after extended use;
  • Original shipping fees, except in the cases described in Section 4;
  • Chargers in working order (a charger is refunded only if it is defective);
  • Bands returned in a non-functional state due to customer damage;
  • Orders where the customer provided an incorrect or incomplete shipping address resulting in non-delivery;
  • Orders marked delivered by the carrier but reported as not received (please file a claim with the carrier);
  • Returns submitted without proof of purchase;
  • Products purchased from third-party resellers rather than www.silentwakeband.com.

8. Cancellations Before Shipping

If your order hasn't shipped yet, you can request cancellation by emailing contact@auralisband.com as soon as possible.
We aim to ship within 1 to 2 business days of order placement, so cancellation isn't guaranteed. If we can't cancel in time, the standard return process applies once you receive the order.

9. Your Statutory Consumer Rights

This policy is offered in addition to your rights under applicable consumer-protection law. Consumer rights under U.S. federal law (FTC) and state laws (including California's Consumer Legal Remedies Act, the Magnuson-Moss Warranty Act, and equivalent state statutes) apply independently of this policy, which does not replace them.

10. Contact Us

For any questions about returns, refunds, exchanges, or your order:

Auralis Customer Support (Oneiro Solution)

Email: contact@auralisband.com
Website: www.silentwakeband.com

We respond to all inquiries within 24 hours on U.S. business days.